Terms & Conditions

TERMS & CONDITIONS

Uzair & Brother

Effective Date: 10 October 2026

1. Introduction

Welcome to Uzair & Brother.

By accessing our website, placing an order, or purchasing our products and services, you agree to the following Terms & Conditions.

Uzair & Brother provides office equipment, stationery, printing materials, printing machinery, computer accessories, customized printing, corporate gifting, and related products and services.

We are committed to transparency, customer satisfaction, and delivering products according to agreed specifications.

2. Product Information & Customer Confirmation

At Uzair & Brother, we believe customers should have a clear understanding of the products they are purchasing.

Before dispatch or delivery, we will discuss the relevant product details with the customer and provide product photographs, videos, demonstrations, or specifications, as appropriate to the product.

Customers will have the opportunity to review and confirm relevant details, including:

- Product type, model, and specifications
- Material and quality
- Quantity and dimensions
- Product condition, including whether new or refurbished
- Pricing and delivery arrangements
- Customized requirements, where applicable

Customers are encouraged to discuss any concerns or questions with our team before final confirmation and delivery.

3. Customized Printing & Design Approval

For customized printing orders, including business cards, ID cards, lanyards, brochures, stationery, promotional products, and corporate gifts, we follow a customer approval process.

Before full-scale printing or production:

1. The complete design or digital artwork will be shared with the customer for review.
2. Relevant printing specifications, material quality, colors, sizes, and finishing options will be discussed.
3. Photographs or videos of printing materials and available product examples may be shared for quality evaluation.
4. Where practical and applicable to the product, one complimentary printed sample may be provided for customer quality confirmation before bulk production. Any associated delivery charges will be communicated in advance.
5. Production will begin only after the customer confirms the design and agreed specifications.

Customers are responsible for carefully checking spelling, contact details, logos, layouts, dimensions, quantities, and other information before providing final approval.

4. Final Approval & Printing Responsibility

Once a customer approves the design and printing specifications, that approval will serve as authorization to proceed with production.

Customized printing orders are considered final once produced according to the customer's approved design and specifications.

After production, changes, cancellations, exchanges, or refunds for customer-approved design choices or change of mind will not ordinarily be accepted.

This does not affect rights or remedies available under applicable law where the printed products are defective, damaged, or materially different from the approved specifications.

5. Returns & Exchanges of Regular Products

Regular, non-customized physical products, including office equipment, machinery, stationery, computer accessories, and printing supplies, may qualify for returns, refunds, or exchanges in accordance with our Refund & Return Policy.

Products must meet the applicable return conditions, and proof of purchase may be required.

Products that are defective, incorrectly supplied, or covered by applicable warranties will be assessed according to the circumstances and applicable legal requirements.

6. Pricing & Payments

All prices are communicated in Pakistani Rupees (PKR), unless stated otherwise.

Product prices, taxes, delivery charges, and applicable customization charges will be communicated before order confirmation.

For orders requiring advance payment, production deposits, or installment arrangements, the applicable terms will be discussed with the customer.

7. Order Processing & Delivery

Order processing and delivery timelines depend on product availability, quantity, customization requirements, and delivery location.

For customized printing orders, production timelines begin after receipt of the required information, agreed payment, and final design approval.

Estimated delivery dates may change due to circumstances such as stock availability, production requirements, courier disruptions, or other unforeseen events.

Customers will be informed of material delays where reasonably possible.

8. Product Quality & Warranty

We aim to supply products according to their advertised or agreed specifications.

Where a manufacturer or supplier warranty applies, relevant warranty terms will be communicated to the customer.

Warranty eligibility may depend on the product category, manufacturer conditions, and nature of the defect.

9. Customer-Provided Content

Customers are responsible for ensuring they have the appropriate rights and permissions to submit logos, photographs, documents, artwork, or other materials for printing.

Customer-provided materials will be used for fulfilling the requested services and handled in accordance with our Privacy Policy.

10. Amendments to Terms

Uzair & Brother may update these Terms & Conditions to reflect changes in our business operations or legal requirements.

Updated terms will be published on our website.

11. Applicable Law

These Terms & Conditions are governed by applicable laws of Pakistan.

Nothing in these terms is intended to exclude consumer rights or remedies that cannot legally be restricted.

12. Contact Information

Uzair & Brother

Rawalpindi, Pakistan

Phone: 0301-5322122

Telephone: 051-5540755

Email: info@uzairbrothers.com

© 2026 Uzair & Brother. All Rights Reserved.