Refund & Return Policy

REFUND & RETURN POLICY

Uzair & Brother

Effective Date: 10 October 2026

1. Our Commitment

At Uzair & Brother, customer satisfaction and transparency are important to us.

We provide different return and refund arrangements for regular physical products and customized printing orders because printed products are manufactured specifically according to customer requirements.

2. Returns, Refunds & Exchanges for Regular Products

Returns, refunds, and exchanges are available for eligible regular physical products, including:

- Office equipment and machinery
- Stationery and office supplies
- Computer and laptop accessories
- Printers and related equipment
- Printing materials and consumables
- Other non-customized products

For standard return requests, we ask customers to contact us within 7 calendar days of receiving the product.

Eligible products should generally:

- Be in their original condition
- Be unused and undamaged by the customer, except where a product defect is the reason for return
- Include original packaging and accessories where available
- Have a valid receipt, invoice, or other acceptable proof of purchase

The seven-day request period and these conditions do not restrict any longer return period, warranty protection, or remedy required by applicable law.

3. Customized Printing Products — Final Sale After Approval

Customized printing products cannot ordinarily be returned, exchanged, or refunded once the complete order has been printed according to the customer's approved design and specifications.

This applies to products including:

- Business cards and visiting cards
- Customized ID cards and lanyards
- Brochures, flyers, and catalogs
- Customized stationery
- Corporate gifting and promotional printing
- Customized mugs, bottles, and other printed gifts
- Other made-to-order or personalized printed products

Because these products are created specifically for each customer, they are generally unsuitable for resale.

4. Pre-Printing Quality Confirmation

To help customers make informed decisions, Uzair & Brother offers a detailed approval process before full printing begins.

Depending on the nature of the order, customers may receive:

- The complete digital design for approval
- Photographs or videos of the product and material
- Information about paper thickness, texture, material, and finishing
- Printing and finishing demonstrations by video
- One complimentary sample print, where practical and applicable, before full production

Customers must check and approve all relevant details before confirming production.

Once the customer has approved the specifications and the complete printing order has been produced accordingly, refunds or returns for a change of mind or an approved design choice will not be accepted, except as required by applicable law.

5. Printing Errors, Damage & Manufacturing Defects

Our final-sale policy does not remove a customer's rights where a product:

- Contains a printing error caused by Uzair & Brother
- Materially differs from the approved design or specifications
- Has a manufacturing defect
- Arrives damaged
- Has another fault for which a remedy is required under applicable law

In such circumstances, customers should contact us with their order details and relevant photographs or videos.

After reviewing the issue, an appropriate remedy may include correction, replacement, exchange, or refund, depending on the circumstances and applicable law.

6. Product Exchange Procedure

For eligible regular products, customers can request an exchange by contacting our customer support team.

Exchanges are subject to the product's condition, applicable legal requirements, and availability of replacement stock.

Any difference in product price or delivery cost will be discussed before the exchange is processed.

7. Refund Processing

Once a return or refund request has been reviewed and approved, the customer will be informed of the applicable refund method and processing arrangements.

Refunds may be made through the original payment channel or an agreed bank transfer, depending on the payment method used.

Where a return is due to our error or a qualifying product defect, reasonable return arrangements will be made in accordance with applicable law.

8. Cancellation of Orders

Regular Products: Customers may request cancellation before dispatch. If an order has already been dispatched, the applicable return conditions will apply.

Customized Printing Orders: Cancellation requests should be submitted before production begins. If design preparation, sampling, or other agreed work has already been completed, any applicable charges will be discussed and assessed according to the agreed order terms.

Once a customized order has been approved and fully produced, cancellation due to change of mind is not ordinarily available.

9. How to Request a Return or Refund

Customers can contact us with:

1. Their name and contact number
2. Order number or invoice
3. Product details
4. Reason for return, exchange, or refund
5. Photographs or videos where relevant

Our team will review the request and explain the next steps.

10. Legal Rights

This policy is subject to applicable consumer protection laws in Pakistan.

Nothing in this policy limits any statutory right to return qualifying goods or obtain an appropriate remedy for defective, faulty, damaged, or incorrectly supplied products.

11. Contact Information

Uzair & Brother

Rawalpindi, Pakistan

Phone: 0301-5322122

Telephone: 051-5540755

Email: info@uzairbrothers.com

© 2026 Uzair & Brother. All Rights Reserved.