Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Uzair & Brother

Effective Date: 10 October 2026

1. Introduction

Uzair & Brother is committed to providing reliable and transparent order processing, shipping, and delivery services for our customers.

This policy explains our delivery procedures for office equipment, machinery, stationery, printing materials, customized printing, corporate gifting, and other products.

2. Shipping Locations

We arrange deliveries to serviceable locations across Pakistan, subject to courier availability, product type, and delivery arrangements confirmed at the time of ordering.

Customers may also inquire about collecting orders directly from our store or arranging their own transportation.

3. Order Confirmation Before Dispatch

We believe that customers should know exactly what they are purchasing before their products are delivered.

Before dispatch, our team will confirm relevant product details with the customer.

Depending on the type of product, we will share actual product photographs or videos and discuss relevant specifications, quantity, material, condition, and other agreed requirements.

Customers will have an opportunity to raise questions or concerns before dispatch.

4. Delivery of Customized Printing Orders

Customized printing orders follow an additional approval process.

Step 1 — Design Approval

The finalized artwork or design will be shared with the customer for confirmation.

Step 2 — Material & Quality Confirmation

Relevant material specifications and available photographs or videos of materials, printing, or sample products will be provided.

Where practical and applicable, one complimentary sample print may be offered before full-scale production.

Step 3 — Final Printing Authorization

Full production will proceed after the customer confirms the agreed artwork and printing specifications.

Step 4 — Final Product Confirmation

Once production is completed, available photographs or videos of the finished products may be shared before dispatch.

Step 5 — Packaging & Dispatch

The approved products will be prepared for shipment according to the agreed delivery arrangements.

5. Order Processing Time

Processing timelines vary according to product type and availability.

Regular stocked products are processed according to available inventory and order confirmation requirements.

Customized printing products require additional time for artwork preparation, customer approval, sampling where applicable, printing, finishing, and packaging.

Specific processing estimates will be communicated when the order is confirmed.

6. Delivery Charges

Delivery charges depend on factors such as:

- Delivery location
- Product weight and dimensions
- Quantity of products
- Courier or transportation method
- Special handling or packaging requirements

Applicable delivery charges will be communicated before the customer confirms the shipping arrangement.

7. Estimated Delivery Time

Delivery estimates are based on the delivery location, available courier services, product type, and order status.

Shipping estimates are not guaranteed delivery dates unless specifically agreed.

Customers will be informed of significant known delays where reasonably possible.

8. Packaging & Product Protection

We aim to pack products appropriately to reduce the risk of damage during transportation.

Fragile products, machinery, printing equipment, and customized orders may require additional protective materials or special handling.

9. Damaged or Incorrect Deliveries

Customers are encouraged to inspect deliveries promptly after receiving them.

If an item arrives damaged, defective, incomplete, or different from the confirmed order, customers should contact our team promptly.

Please provide photographs or videos of the product and packaging, where available, along with the relevant order details.

We will review the matter and provide an appropriate solution in accordance with our Refund & Return Policy and applicable consumer protection laws.

10. Delivery Delays

Delivery delays may occur due to courier disruptions, weather, public holidays, transport restrictions, incomplete shipping information, or unforeseen circumstances.

We will make reasonable efforts to communicate and resolve delivery issues.

11. Incorrect Delivery Information

Customers are responsible for providing accurate recipient names, contact details, and delivery addresses.

If a delivery fails because of incorrect information, our team will contact the customer to discuss the necessary correction and any additional shipping arrangements.

12. Shipping of Returned Products

Where a regular product qualifies for return or exchange, return-shipping arrangements will be communicated by our team.

Where products are defective, incorrectly supplied, or otherwise subject to a legally required remedy, shipping responsibilities will be determined in accordance with applicable law.

13. Contact Information

For shipping inquiries, order tracking, and delivery assistance:

Uzair & Brother

Rawalpindi, Pakistan

Phone: 0301-5322122

Telephone: 051-5540755

Email: info@uzairbrothers.com

© 2026 Uzair & Brother. All Rights Reserved.